Refund and Return Policy for Turborapic Mountain Bike Store

Effective Date: January 2, 2025

At Turborapic Mountain Bike Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and easy-to-understand refund and return policy. Please read the following details carefully to understand how our refund and return process works.

1. Return Eligibility

To be eligible for a return:

  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging with all tags, labels, and accessories intact.
  • You must initiate the return within 30 days of receiving the product.
  • Certain products, including custom orders, clearance items, and gift cards, are non-returnable.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us at info@turborapic.com or call us at (765) 832-7561 with your order number and reason for the return.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  3. Securely package the item, include the original invoice, and affix the RMA number to the package.

3. Refund Process

Once we receive your returned item and verify that it meets the eligibility requirements, we will process your refund:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Exchanges

If you would like to exchange an item for a different size or model, we recommend following the return process and placing a new order for the desired product. We will issue a refund once we receive the returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@turborapic.com or (765) 832-7561. We will arrange for a replacement or refund, depending on your preference, and cover any return shipping costs for defective items.

6. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products.
  • Clearance or sale items marked as “final sale.”
  • Gift cards.

7. Cancellations

Orders can only be canceled before they have been shipped. If you wish to cancel your order, please contact us immediately. Once your order has been processed and shipped, it will fall under our standard return policy.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

Turborapic Mountain Bike Store
Street: 2026 N Howe Pl, West Terre Haute, Indiana (IN)
Phone: (765) 832-7561
Email: info@turborapic.com
Website: www.turborapic.com

By making a purchase from Turborapic Mountain Bike Store, you agree to abide by the terms of this Refund and Return Policy.