Shipping Policy for Turborapic Mountain Bike Store
Effective Date: January 2, 2025
At Turborapic Mountain Bike Store, we are dedicated to delivering your products in a timely and secure manner. This Shipping Policy outlines the details regarding our shipping practices, including processing times, shipping methods, and delivery costs. Please read this policy carefully to understand how we handle your orders.
1. Order Processing Time
Once your order is placed and payment is successfully processed, we typically process and prepare your order for shipping within 1-3 business days. Please note that business days exclude weekends and holidays. If there are any delays with your order, we will notify you as soon as possible.
2. Shipping Methods and Costs
We offer various shipping options to meet the needs of our customers. Shipping costs are calculated based on the weight, size, and destination of your order. Shipping options and costs will be provided at checkout for your selection.
Shipping options may include:
- Standard Shipping: Typically delivered within 5-7 business days, depending on your location.
- Expedited Shipping: Typically delivered within 2-3 business days.
- International Shipping: Available for orders outside the United States. Delivery times may vary by destination, and additional customs fees may apply.
Please ensure that the correct shipping address is provided during checkout, as we are not responsible for delays or lost packages due to incorrect or incomplete information.
3. Free Shipping Promotions
Occasionally, we offer free shipping promotions on qualifying orders. Any terms or conditions related to free shipping will be clearly stated during the promotion period.
4. Shipping to Multiple Addresses
At this time, we can only ship to one address per order. If you wish to send items to different addresses, please place separate orders for each destination.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery. If you have any questions about the status of your shipment, please feel free to contact us.
6. Shipping Restrictions
While we strive to deliver to as many locations as possible, certain restrictions may apply depending on the destination. We currently ship to the United States and select international locations. If we are unable to fulfill an international order, we will notify you and offer a full refund.
Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
7. Delivery Times
Delivery times may vary depending on the shipping method selected, your location, and any unforeseen delays with the carrier. While we strive to deliver within the estimated time frame, we are not responsible for delays caused by shipping carriers, weather conditions, or customs processing (for international orders).
8. Shipping Issues and Lost Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order. In the case of lost or stolen packages, we will assist in filing a claim with the carrier, but we are not responsible for lost packages once they have been marked as delivered.
9. International Shipping Fees and Duties
For international orders, the recipient is responsible for any customs duties, taxes, or fees required by the destination country. These charges are outside of our control and may be collected by the local customs office at the time of delivery. Please be aware that customs policies vary by country, and we recommend checking with your local customs office for more information.
10. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact our customer service team:
Turborapic Mountain Bike Store
Street: 2026 N Howe Pl, West Terre Haute, Indiana (IN)
Phone: (765) 832-7561
Email: info@turborapic.com
Website: www.turborapic.com
By placing an order with Turborapic Mountain Bike Store, you agree to the terms outlined in this Shipping Policy.